09.04.2021

Renfe allows the return without expenses for trips until May 8

Due to the current health situation and, as a commercial measure, Renfe is making its change and cancellation policy more flexible.

As an extension to the extraordinary after-sales measures established by Renfe on March 23, 2021, the following is communicated:

  • Travelers who do not have their trip adequately justified, or do not wish to travel, and have a national route ticket for AVE, Long Distance, Avant or Medium Distance Conventional services with a travel date until May 8, 2021 ( included), they may choose to:
    • The refund of the full amount of the ticket, without cancellation fees, or
    • A new ticket will be provided for another date without change fees.
  • For customers with AVE and Long Distance multi-trip tickets, acquired before April 10, 2021, Renfe will proceed to an automatic extension in 29 days of the validity and travel periods for all BonoAVE and Bono Collaborativo passes, as well as BonoAVE Flexible, in force.
  • For guidance to customers who require this information, it will be communicated that the trips that take place or cross the territorial areas with mobility restrictions will be allowed as long as the origin and destination of the trip is a territorial area that does not have said restriction.

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