The reservation of any of the trips included in this catalog and those trips organized to measure by request of the client, supposes the total acceptance of these general conditions, which are considered automatically incorporated into the contract without the need for their written transcription in it. This brochure/website indicates the duration, itinerary, price and services included in the trip. Due to the time it is published and the limited space available, the additional information and possible modifications (if any) will be reflected in the specific information dossier for each trip, which will be delivered to the client, and which together with the general conditions They act as a definitive contract.
1. Legal regulation applicable to the combined travel contract and acceptance of the General Conditions
These General Conditions are subject to the provisions of Law 21/1995, of July 6, on Combined Travel (BOE 7-7-1995), Law 7/1998, of April 13, on General Contracting Conditions ( 14-4-98) and in Law 26/1984, of July 19, General for the Defense of Consumers and Users (BOE 24-7-84) and other current provisions.
The organization of these combined trips has been carried out by ITSASLUR VIAJES Y ACTIVIDADES, SL - CIF B831392038, with address at C/ Sanguesa 31 bajo / Zangoza K. 31 behea –31005 Pamplona/Iruñea. Retail Agency, Title-license .CINA: 14
The price of the combined trip has been calculated based on exchange rates, transport rates, fuel costs and rates and taxes applicable to February 2, 2009. Any variation in the price of the aforementioned elements may lead to revision of the final price of the trip up to 20 days prior to departure. When the modification is greater than 15% of the total amount, the client may withdraw from the trip, without any penalty, or accept the modification of the contract.
Prices are calculated based on double room. The triple in most cases does not have any discount, although it is usually a double with an extra bed.
3.1. The price of the combined trip includes: Round trip transportation, when this service is included in the contracted program/offer, with the type of transportation, characteristics and category that appear in the contract or in the documentation that is delivered to the consumer in the moment of signing it. Rates or taxes of hotel establishments, as well as indirect taxes when applicable, and technical assistance during the trip, when this service is specifically included. Everything that is specified, in addition, in the contract.
3.2. The price of the combined trip does not include: Visas, airport taxes, and/or entrance and exit taxes, vaccination certificates, tips, "extras" such as coffees, wines, liquors, mineral waters, special diets -not even in cases of full board or half board, unless otherwise expressly agreed in the contract, washing and ironing clothes, optional hotel services, and, in general, any other service that does not expressly appear in the section "The price of the combined trip includes" or is not specifically detailed in the program/offer, in the contract or in the documentation delivered to the consumer.
3.3. Optional excursions or visits: In the case of optional excursions or visits not contracted at origin, it must be borne in mind that they are not part of the combined travel contract. Its publication in the prospectus is merely informative and the price is expressed with the indicative of "estimated". Therefore, at the time of contracting at the place of destination, there may be variations in their costs, which alter the estimated price. On the other hand, said excursions will be offered to the consumer with their specific conditions and definitive price independently, not guaranteeing the possible realization of the same until the moment of their contracting.
4. Form of payment. Registrations and refunds
In the act of registration, the Agency may require an advance payment that in no case will exceed 40% of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount advanced by the consumer, the combined trip requested. . The remaining amount must be paid against the delivery of the vouchers or travel documentation, which must be made at least 15 days before the date of departure. If the total price of the trip is not paid under the indicated conditions, it will be understood that the consumer withdraws from the requested trip, and the conditions set forth in the following section will apply. All reimbursements that are appropriate for any concept, will always be formalized through the Retail Agency where the registration was made, not making any refund for services not used voluntarily by the consumer.
5. Withdrawal of the consumer. Transfers and Cancellations of the trip for not reaching the number of registered people the minimum foreseen
At any time the user or consumer can desist from the requested or contracted services, having the right to a refund of the amounts that they had paid, whether it is the total price or the advance payment provided for in the preceding section, but they must indemnify the Agency for the following concepts:
In the case of individual services: All management fees, plus cancellation fees, if the latter have occurred.
In the case of combined trips and unless the withdrawal occurs due to force majeure: • Management fees (minimum €30) plus cancellation fees, if any.
A penalty, consisting of 5% of the total trip if the withdrawal occurs more than 10 days and less than 15 days before the start date of the trip; 15% between days 3 and 10, and 25% within 48 hours prior to departure. If you do not show up at the scheduled departure time, you will not be entitled to any refund of the amount paid, unless otherwise agreed by the parties.
In the event that any of the contracted and canceled services were subject to special economic contracting conditions, such as aircraft charters, ships, special rates, etc., the cancellation expenses due to withdrawal will be established in accordance with the agreed conditions. both sides. The consumer of the combined trip may assign his reservation to a third person, requesting it in writing 15 days before the start date of the trip, unless the parties agree on a shorter term in the contract. The transferee will have to meet the same requirements as the transferor, required in general for the combined trip, and both will be jointly and severally liable to the Travel Agency for the payment of the price of the trip and the justified additional expenses of the transfer.
In cases where the Organizer conditions, and expressly specifies, the viability of the combined travel offer to have a minimum number of participants and because that number is not reached, the cancellation of the trip occurs, the user will have the exclusive right to reimbursement of the total price or of the anticipated amounts, without being able to claim any amount for compensation, as long as the Agency has notified you in writing at least 10 days before the scheduled start date of the trip.
The Travel Agency undertakes to provide its clients with all the contracted services contained in the program/offer that has given rise to the combined travel contract, with the stipulated conditions and characteristics, all in accordance with the following points: In the event that before the departure of the trip, the Organizer is forced to significantly modify any essential element of the contract, including the price, it must immediately inform the consumer, either directly, when also acting as a retailer, or through of the respective retailer in all other cases.
7. Obligation of the consumer to communicate any breach in the execution of the contract
The consumer is obliged to communicate any breach in the execution of the contract, preferably "in situ" or, in another case, as soon as possible in writing or in any other way that is recorded, to the organizer or the retailer and, in its case, to the provider of the service in question. In the event that the solutions arbitrated by the Agency-Organizer or Retailer- are not satisfactory to the consumer, he will have a period of one month to claim before the Retailer Agency or the organizer, always through the latter.
8. Prescription of actions
Notwithstanding the provisions of the preceding section, the limitation period for the rights recognized in Law 21/1995 of July 6, Regulating Combined Travel (BOE 7-7-95) will be two years, as established in article 13 of said Law.
10. Limits of compensation for damages
Regarding the limit of compensation for damages resulting from non-compliance or poor performance of the benefits included in the combined trip, the provisions of the International Agreements on the matter will apply.
10.1 Delimitation of package travel services.
10.1.1. Air travel. Presentation at the airport. For air travel, the presentation at the airport will be made at least an hour and a half before the official departure time, and in any case the specific recommendations indicated in the travel documentation provided when signing the contract will be strictly followed. When contracting individual services, it is recommended that the client reconfirm the flight departure times at least 48 hours in advance.
The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. Given the current legislation in this regard, which establishes only the existence of single and double rooms, allowing a third bed to be enabled in some of the latter, it will always be considered that the use of the third bed is made with the knowledge and consent of the people. that occupy the room. This tacit estimate derives from the certain circumstance of having been previously warned, as well as the fact that the room is reflected as triple in all the reservation forms provided to the consumer when paying the advance payment, in the contract and the tickets and/or travel documentation that delivered simultaneously to the signature of the same. Likewise in the cases of double rooms for use by up to four people, with four beds, when so specified in the offer of the program/brochure. The usual time for check-in and check-out at hotels is based on the first and last service that the user is going to use. As a general rule, and unless expressly agreed otherwise in the contract, the rooms may be used from 2:00 p.m. on the day of arrival and must be vacated before 12:00 p.m. on the day of departure. When the contracted service does not include the permanent accompaniment of a guide and in the event that the user foresees his arrival at the reserved hotel on dates or times other than those outlined, it is advisable, to avoid problems and misunderstandings, to communicate as far in advance as possible such circumstance to the Organizing Agency, or to the hotel directly. The accommodation service will imply that the room is available on the corresponding night, being understood to be provided regardless of the fact that due to circumstances inherent to the combined trip, the time of entry into the same occurs later than initially planned.
10.2.2. Other services.
On flights arriving at the destination after 12:00 noon, the first hotel service, when included in the program/brochure offer, will be dinner. Likewise, on flights arriving at the destination after 7:00 p.m., the first hotel service will be accommodation. A direct air journey will always be understood as one whose documentary support is a single flight coupon, regardless of whether the flight makes a technical stop. In the circuits, the coaches can vary in their characteristics depending on the number of participants. If a sufficient number of passengers is not reached at any departure, a minibus or "van" may be used, which, unless expressly stated otherwise, does not have reclining seats. Likewise, in the description of each circuit it is indicated whether or not the coach has air conditioning, it being understood that it does not have it if nothing is indicated. The transport in the natural parks for the realization of photographic safaris is carried out in "van" or in all-terrain vehicles characteristic of each country. In all of the above cases, the design, structure, comfort and safety of the transport vehicle may not be adapted to Spanish regulations and standards, but rather to those of the country of destination of the trip.
10.2.3. Supplementary Services When users request supplementary services (for example, a room with a sea view, etc.) that cannot be definitively confirmed by the Organizing Agency, the user may choose to definitively cancel the requested supplementary service or maintain their request while waiting for the such services can finally be provided. In the event that the parties had agreed to the prior payment of the price of the supplementary services that finally cannot be provided, the amount paid will be reimbursed by the Retail Agency immediately upon withdrawal of the service by the consumer or upon return of the trip. , depending on whether the user has opted to withdraw from the provision of the requested supplementary service or has maintained the request.
10.3 Circuits. The Organizing Agency informs the clients that in the circuits specified in the brochure, the accommodation service will be provided in one of the establishments related in the same or in another of the same category and area and also that the itinerary of the circuit may be developed according to any of the options also described in the program-offer. In the previous cases, if the consumer accepts said formula prior to the conclusion of the contract, this lack of definition will not imply a modification of the same.
11. Passports, visas and documentation
All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it a passport or DNI according to the laws of the country or countries visited. It will be at their expense when the trips require it to obtain visas, passports, vaccination certificates, etc. In case of being rejected by any Authority the granting of visas, for particular reasons of the user, or being denied entry into the country due to lack of requirements, or due to a defect in the required documentation, or for not being a carrier of the same , the Organizing Agency declines all responsibility for events of this nature, being for the account of the consumer any expense that arises, applying in these circumstances the conditions and rules established for cases of voluntary withdrawal of services. Likewise, all users, and especially those with a nationality other than Spanish, are reminded that they must make sure, before starting the trip, that they have complied with all the applicable regulations and requirements regarding visas in order to be able to enter without problems. all the countries to be visited. Those under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it may be requested by any authority.
12. Information that the Retail Agency must provide to the consumer
The consumer is informed that at the time of formalizing the contract, they must receive from the Retail Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of insurance that covers cancellation expenses. and/or assistance insurance that covers repatriation costs in the event of an accident, illness or death; and information on the probable risks implicit in the destination of the contracted trip, in compliance with the General Law for the Defense of Consumers and Users.
13. Other complementary information.
13.1 Baggage. For all purposes and as far as ground transportation is concerned, it will be understood that the user's luggage and other personal belongings are kept with them, whatever the part of the vehicle in which they are placed, and that they are transported at the user's risk and expense. . Users are recommended to be present during all baggage loading and unloading operations. As for air, rail, sea or river transport of luggage, the conditions of the transport companies are applicable, the passenger ticket being the binding document between the aforementioned companies and the passenger. In the event of suffering any damage or loss, the consumer must immediately present the appropriate claim to the Transportation Company. The Organizing Agency undertakes to provide timely assistance to customers who may be affected by any of these circumstances.
13.2 Customer/Traveller Responsibility. The client must have in his possession and know the General Conditions of the Combined Travel contract and read the technical file of the trip, where the flights, accommodation and other requirements of the trip are specified. The client must have been informed of the risks of this trip as well as the political situation, the weather situation and the natural or other catastrophes of the country or countries to visit and the implicit risks. This information is provided to the Agency and, failing that, through the Ministry of Foreign Affairs. The contracting of transport vehicles is carried out at the request of the client/s, exempting the Organizing Travel Agency from any responsibility that may occur as a result of a land, sea, air or rail traffic accident or any incident caused by the vehicle, boat, plane or train to both people and belongings. It is advisable to take out insurance at the time of hiring or picking up the vehicle (as the case may be).
The Organizing Agency explicitly declares that it acts as an intermediary between travelers and the entities or persons that provide the services indicated in the itinerary. When the trip is made with own or rented vehicles by the Organizing Agency, in case of accident, whatever the country where it occurs, the traveler expressly submits to the legislation on accidents of the country in which the vehicle is registered. . The Organizing Agency is not responsible for the costs of accommodation, transportation, maintenance, repatriation or others that arise as a result of delays or modifications in the departure of flights or other means of transportation for whatever reason.
According to the provisions of art. 16.1.k of decree 168/94, the consumer is obliged to communicate as soon as possible to the provider in question, any non-compliance in the execution of the services in a reliable manner, as well as to inform the agency as soon as possible. as soon as possible.
15. Travel Assistance Insurance and cancellation
For any aspect related to health care and/or cancellation, the client must have said insurance and contact the telephone number of the insurance company. In the event that you have not signed an assistance and/or cancellation contract, or it is not included in the price, the client assumes all responsibility for this aspect.
16. The reservation of any of the trips included in this catalog implies full acceptance of these general conditions, which will be considered automatically incorporated into the contract without the need for their written transcription in it.
17. Alternative Travel Specialty/ Remote Areas
The trips run partially through remote areas, with limited or non-existent tourist infrastructure. Traveling through these places requires being flexible and accepting the changes that, in relation to the services provided, may entail said limitation. A certain ability to adapt to the unexpected is also necessary, both positively (a local festival, a market...) and less so (floods, blocked roads, etc.).
The traveler must be aware that, in some cases, it may be impossible, for example, a rapid evacuation or adequate medical assistance.
The special characteristics of this trip, which correspond to those of an alternative trip, are known and accepted by the traveler, who expressly accepts the situations and circumstances arising from it.
POLITICAL, SECURITY AND HEALTH SITUATION OF THE DESTINATION COUNTRY
Knowing this information, the traveler is aware of the social or political, security and health situation of the country of destination, and accepts the risk that the trip could entail, exempting the Organizing Agency from any responsibility in this regard.
POLITICS AND SECURITY
We refer to the official recommendations of the Ministry of Foreign Affairs of the Spanish Government that appear on its website http://www.exteriores.gob.es
We refer to the official recommendations on vaccines and necessary precautions of the Ministry of Health and Consumer Affairs that appear on its website https://www.mscbs.gob.es
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